Returns & Exchanges
At Peter Lehmann Wines, we stand by the quality of our Barossa Valley collection; if your order is damaged or incorrect, we offer a straightforward return process to ensure your satisfaction. Please contact our cellar door team within 14 days of delivery to initiate a claim for any faulty or broken goods.
Contact Support
Email our customer service team with your order number and details regarding the issue or damage to your shipment.
Provide Evidence
Attach clear photographs of the damaged bottles, packaging, or the incorrect vintage labels to help us expedite your request.
Await Authorization
Our team will review your claim and provide a Return Merchandise Authorization (RMA) along with instructions for collection if required.
Refund or Replacement
Once approved, we will either dispatch a replacement bottle immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing